Complaints Resolution Procedure

We are committed to high quality legal advice and client care. Our aim is to ensure that your legal work is performed in an efficient and cost effective manner. Whilst we hope you do not have any problems, if you are unhappy about any aspect of the service you have received or about a bill please refer the initial problem to the Solicitor or Legal Adviser dealing with your case for a response. If you remain dissatisfied, we have a procedure in place to deal with the same. Please confirm the problem or problems in writing to Steve Morris who is the Partner who deals with such matters, although he may delegate the investigation to Ashwin Topiwala who is also a Partner. Your letter will be acknowledged and you will be given further details of our complaints procedure which details how we deal with the same pending a full internal enquiry.

If you are a consumer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This is at http://ec.europa.eu/odr.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (PO Box 6806, Wolverhampton, WV1 9WJ), website www.legalombudsman.org.uk telephone 0300 555 0333) to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.